Service Delivery Operations Engineer - Telecomunicaciones

1 Vacantes
Publicado el 11 de junio en

Sistemas en Cochabamba, Cochabamba

Descripción
  • Salario: 3,000.00 $ (Neto mensual)
  • Categoría: Informática / Telecomunicaciones
  • Subcategoría Sistemas
  • Localidad: Cochabamba
  • Activo desde: 11/06/2019 - 11:32:20 am
  • Jornada: Tiempo Completo
  • Tipo de Contrato: Contrato por tiempo indefinido
  • Fecha de Contratación: 06/10/2019
  • Cantidad de Vacantes: 1
  • Educación Mínima: Educación Técnico/Profesional
  • Años de Experiencia: 5
  • Idiomas: Inglés
  • Disponibilidad de viajar: No
  • Disponibilidad de cambio de residencia: No

Service Delivery Operations
Job Purpose:
End to end technical service delivery of the respective account in terms of planning, execution, engagement and tracking adhering to SLAs
Organization Chart (Reporting Structure and Team) SDO >> SDL >> SDM >> SDH
Responsibilities
- Complete Ownership of Platform O&M for assigned opco/instance
- Ensure Platform health through monitoring, preventive and corrective maintenance. Maintain
- Ensure Data QC of all KPIs in the respective instance
- Liaise with Operations Support Team for ticketing & efficient 24x7 monitoring and upkeep of platform
- Liaise with IT/Marketing stakeholders of the respective client as part of day to day operations
- Support MO for successful execution of campaigns, including backend platform configurations and solutions for campaigns
- CSAT
- Overall Issue Mgmt: Analysis, Resolution within defined SLAs
- Escalate and follow up with TAC/Solution Engg specialists for additional technical support where needed.
- Close involvement during the Handover process from Projects to Service Delivery Ops.
- Will drive and take care of incremental platform upgrades/migrations
- Reporting and Governance Regular Reporting/Sync up with OpCo, MO and SDL
o Regular sync up with MO on Campaign requirements
o Governance process with OpCo IT: Weekly Reporting and Round-up meeting with key OpCo IT SPoCs to discuss Platform health/status, issue etc.
o Reporting of Data QC and Platform Performance to Internal Stakeholders.
o Issue Management : Tracking and Reporting
Key Challenges
- Product and Platform knowledge
- Customer/Stakeholder Engagement skills
Qualifications Required
- Technical graduate/ Diploma with higher experience
Experience Required
- 1-5 years
- Software Application/VAS management experience
- Internal/External stakeholder engagement
Skills Required (Technical/Domain / Process Related)
- Operating System [LINUX ]
- Database [ORACLE/HBASE/MYSQL]
- NOC Tools [Zabbix/Nagios]
- Business Tools [MS OFFICE]
- Programming Language [Java/Python/SQL/Pig]
- Big Data Stack [Hadoop/Pig]
- Knowledge of IT/ Telecom domain/ Flytxt platform
- Understand the revenue targets, CSAT contributors and act accordingly
- Telecom U&R jargons
- Process Orientation/ITIL
Behavioral Competencies
- Team work
- Client Orientation
- Communication
- Self-Reliance
- Problem solving & Descision making
- Creativity & Innovation
- Time & Priority Management



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